The Bearing Supported Stub Shaft arrived here Friday early afternoon. As a long time engineer I must say that it is a work of art, in design and manufacture. It was nice that everything was there including the Bell Housing bolts and even spline grease. It assembled on the engine quick and easily with precise fit and finish. We couldn’t be more pleased. I want to thank you and your staff for all the help you gave us and for getting the kit out in a timely fashion. With a bit more assembly of the hook up Megansett Harbor Company will indeed be ready to brave any storm that should come along. Having a real Bearing Supported Stub Shaft makes this a first class installation with unquestionable reliability and longevity. Again thank you and all the best. If you ever need a reference I am here for you.
A quick addition: I teach engineering courses at Maine Maritime Academy part time. My wife and I had a few students over yesterday. They were equally impressed with your work. Good example how to do it right for these budding engineers. Best regards, Rick Armstrong, President & Owner
“we have confidence in Hayes products and we use them on all our engine products…” Customer – Ontario, Canada
“Everyone there at Hayes were very professional and helpful.most of all they were extremely patient with me especially Mike please tell him thank you for me and everyone at Hayes Have a Wonderful Day.” Customer – Kenneth Barr
“QUICK RESPONSE TO TECHNICAL QUESTIONS, PARTS ORDERING, SENDING OF CONFIRMATION OF ORDERS AND CUSTOMER SERVICE PERSONNEL BEING VERY FRIENDLY AND PROMPT. ALSO THE PRODUCT SPEAKS FOR ITS SELF (TOP OF THE LINE). THANK YOU FOR ALL YOUR TEAMS TIME AND EFFORTS HELPING OUR COMPANY MAINTAIN A QUALITY PRODUCT AND ABILITY TO RESOLVE ISSUES AS THEY ARISE.” Customer – Needham, MA
“Sent out quotes requests to a few vendors and ONLY Zeb replied (quickly as well) and provided a quote, we sent in order to have it processed post haste. I “love” the service!” Customer – Berendsen Fluid Power
“As Company Purchaser found Hayes one of the best suppliers. Always acknowledge receiving PO’s & delivery on time and helpful team with rush orders, Thanks!” Customer – Ontario, Canada
“I had a (what I considered) a strange application but a Hayes engineer understood exactly what I needed and gave me a bunch of helpful tips to make sure I would be able to get all of my equipment set up correctly.” Customer – Anonymous
“It has been a true pleasure working with Hayes in all aspects of our business to get to where we are at today. Hayes is truly a unique company based on respect, honesty and delivering on what is promised and immediately taking care of any issues, which have been very few. Thank you! Constantine” Customer – Black Sea R&D
“I have called several times for information and every question I had was answered. When it came time to order parts Anna and Zeb worked with me to make sure I had everything I needed. Great customer service. Thank You, Harry” Customer – Pro Clean
“GOT THE KIT FIGURED OUT AND DRAWINGS AND PRICING INFO ALL IN THE SAME DAY, I DO NOT SEE THAT VERY OFTEN , ESPECIALLY WITH MATCHING DIFFERENT PARTS, OF COURSE I HAVE NOT RECEIVED THE PARTS AND INSTALLED THEM, SO THE END OF THE STORY WILL BE DO THEY ACTUALLY FIT. BUT SO FAR ALL IS GOOD THANKS.” Customer – Augusta Fire Department
“Everyone I spoke with was very polite & eager to help in any way they could. Zeb was extremely helpful in figuring out what we needed with just a few simple questions, even though I was not 100 % sure about what we needed. Very nice and different experience than is the norm these days!” Customer – Port Washington, NY
“Why else? quality product, when ordering? quality svc, professional / efficient team work.. Can’t go wrong: From Mrs. Hayes acknowledging order that was sent, I didn’t get back right away to her prompt email questions? She passed the order/ notified sales team, I called and there was Allison jumping in to finish the order. NOW.. if I can get the other 120+ vendors that I use to do that? It’s nice to dream, but reality is that as stated? Quality product and service? That’s a rare thing these days. Thank you!” Customer Remediation Svc.Int’l.
“Always first class service and help, a pleasure to deal with. Quality products that fit first time, work the way they are supposed to and last year after year trouble free. Excellent website to navigate through looking for parts. Great idea having staff pictures on website, promotes a more personal connection with Hayes when placing an order, and gives more of a feeling of trust for the company as a buyer. Kind regards, Ronnie” Customer – RPB Engineering
“Because they are always on time with any help I need and accurate, timely deliveries of my orders. I have been a customer over 25 years.” Customer – Pompano Beach, FL
#1 reason? more of a conglomerate of reasons: quality of product/ service, team work exuded by Marilyn and Allison? all add up to 10’s across the board. having over 145 active vendors whom I deal w/ constantly? rare I do surveys… can’t keep up if I did. I HAD to reply/ compliment. Only fair when you get Svc like this. Great job ladies. (and Hayes team too of course!) Bart M. Borden: Ops Mgr, P/A and whatever else I need to do to keep us moving fw! thx again.” Customer – RSI
“I just wanted to drop a line and say Thanks! I worked with you to get a hydraulic pump mounted on my Kubota Diesel engine to run the hydraulics for my pump pulling rig. After using your setup for almost 2 years I can say your products are simply awesome. They are machined to exacting tolerances and the engine housing looks like it came with the engine. And it’s built extremely tough, I can see it will last me a lifetime. I have bragged to everyone that you guys are the only ones to contact. If and when I switch engines someday, you will most certainly be my first and only call. Thanks again for a superior product and excellent customer service.” Customer – Maurer Well Service, MI
“Thanks a bunch for getting the final design spec and quote over to me. I just spoke with Anna at your office and provided her with the shipping and payment info. On a side note, your estimate was just about spot on, and I’m not sure how you and your team make it happen, but the pricing for this item, seems surreal. I am officially impressed by your organization. Keep up the good work.” Ricky from CA
“Regardless the outcome, however, I would like to commend all the folks there at Hayes for their prompt replies and sincere interest in this matter. Its refreshing to deal with a company today that still maintains the (old world) customer relations spirit … THANKS !!! ” Customer from Texas
“Anna, Part arrived and we are already under sail out of Boston!! Thanks so much for your help and excellent service!!! Fair Winds!, Beth Doxsee”
“Thanks for the follow-up. The project is still active and you gave us everything we asked for as usual! We dont need a follow-up call at this time. We have a fair bit of design work on our end before this project gets to the purchasing stage, but when that happens, we plan on using your coupling. We also think the price is reasonable considering the quality of the product. I deal with Mike Lawson a lot, and he always responds right away with drawings and cad models. This works great for us and is another reason to use Hayes products.Thank you!” Customer from the Carolinas
“You guys are still my preferred supplier of couplings and you always meet or exceed my expectations as being my supplier. I would and will always recommend your products. Best regards, Andrew” Customer from the Portland
“Hi Carol, to answer your questions, Yes the quote info was what I wanted Dont need additional info at this time Dont need follow up at this time Your pricing is excellent. Summary: I dont need to go anywhere else because you have the product, Mike is always knowledged and responsive. In fact, your company is one of few left that have real people addressing needs that are always NOW and not some voice mail that may get address later. In specific regard to the quote, I dont have a need at present. Im dealing with a customer that is always switching specs so Im always providing them solutions based on Mikes timely information” Regards, Mark
“You guys are still my preferred supplier of couplings and you always meet or exceed my expectations as being my supplier. I would and will always recommend your products. Best regards” Distributor from U.S.
“Hayes continuously impresses me with the ease of use of the website, quick & accurate quotes, on time delivery etc. Whatever you are doing as a company, please do not change anything – you have a great group of people.” Distributor from U.S.
“I am proud to say that we closed the order with one of your new products, part #150-010-04-L. I am glad to see that some manufacturers still try to improve. It is a pleasure dealing with everyone in the organization, and Mike Lawson has always been extreemly helpful and one of the reasons I continue to call back.” Customer from Indianapolis, IN
“Speaking for myself and my colleagues, Hayes is a benchmark supplier that we wish our other suppliers would aspire to in terms of quality customer service, quality products and effective communication while still retaining a competitive edge. Naturally this mirrors our ethos. Suffice to say, we are conscious on a daily basis of wanting to grow the Hayes product line as much as possible which compliments our engine lines perfectly. Later this month we are exhibiting at the Atlantic Heavy Equipment Show in New Brunswick where Hayes will be heavily promoted along with our other products. Have a good day and please convey our thanks to your team – keep up the good work!” Customer from Dartmouth, Nova Scotia
“I am so thankful that I called you guys. I received my coupling today an it fit like a fanny on a pot!” Customer from US
“I just want to say that it’s not very often that we source a product as smoothly as your drive couplings. Your website was excellent for finding what we needed – no problems with fit-up or performance and your responses for quotes and assistance were great.” Customer from Manitoba, Canada
“Your engineering department has been a pleasure to work with and we feel they have gone above the normal course of business to get our projects completed. Your staff was always available for questions and kept us informed regarding the progress of our projects.” Customer from Vero Beach, CA
“Yes, I did get the model from Zeb and appreciate your promptness with supplying us with a new design. You guys work fast” Customer from PA
“Thanks again for all your help. The job is complete and the flywheel couplings fit perfectly. I will keep your company is mind for our next project.” Customer from Canada
“I just wanted to thank everyone involved for getting this out. The flywheel couplings fit and look great. Thanks!” Customer from Savage, MN
“I want to restate my gratitude for your efforts to help us provide a viable solution as an alternative for our customer. Your ability to think outside the box is noted and helps secure first consideration when in need of further drive couplings for other applications.” Customer from Minneapolis, MN
“Hayes flywheel couplings have become the “industry standard.” I’m thoroughly impressed with your website. Hayes Manufacturing is the best supplier we have had in 25 years.” Customer from Midland, TX
“Either you have the answers or find the answers. Technical info for your drive couplings (and all your other products) is always available. Keep up the good work.” Customer from Reynoldsburg, OH
“I can’t believe how fast I received this flywheel coupling. The quality of the coupling is superb and I was thrilled that I received it over the holiday.” Customer from Edmore, MI
“Fits Perfectly…and it’s so good looking. Thanks for the part…the mates are ready for it. And now we know how to do this. A pleasure doing business with you.” Bill
Hayes Product Sails The World
I am a full time cruiser on a 35-foot Cherokee Catamaran (circa 1975) that was installed with originally a Perkins engine hooked to hydraulic pumps and two hydraulic engines. In 2001 while in Trinidad I re-powered with a Yanmar 3JH3E attached to a Parker dual hydraulic pump through a Hayes coupler system. Six months ago, in Australia, I again re-powered with a Yanmar 3JH4E and the above Parker pump and Hayes system was reattached to the new engine.
About a month ago while sailing up the Indonesian archipelago the two bolts that attached the pump to the engine housing cover either they worked loose or just stripped their threads. In the disengagement some of the spline teeth took a beating but being in the middle of nowhere I managed to reattach the pump to the housing using imperial inch bolts which managed to rethread themselves into the aluminum housing. This lasted for about three weeks enough to get with 50 nm of Singapore when all connection between Yanmar and pump ceased. It turned out both the teeth on the spline and the Hayes female coupling had stripped totally.
I was close enough to Singapore to sail the remainder of the journey over the next week.
Mike Thanks for the prompt reply. In answer to your questions the measurements are as follows: The over all flywheel diameter is approximately 11 3/4 inches, but the area that the plate fits into on the flywheel is 10 3/4 inches. And in fact the old plate measures 10 13/16th inches. The flywheel housing measures 14 inches across and in fact the old covering of the Hayes system measured 14 1/4 inches across.
Mike Thanks for the ‘bolt report’. I should have no trouble with the 1/2-13 bolts as I have a stock on board. As well it may explain why the pump came loose from the mounting surface in the first place. I think someone along the way used metric bolts instead of imperial to attach the pump and though it worked for a time it eventually stripped the threads enough to pop loose.
Such is the life of a cruiser. You have to watch every nut and bolt that a non-yachtie may use in any boat work on your boat and the reason why if at all possible do it yourself, – which is what I am doing with this project.
Thanks for everything so far. I will let you know how things go. I am headed to Tailand next week